Customized Training Program Lengths Available: One-Day This one-day skill-building workshop enables staff who handle consumer complaints over the telephone to learn how to de-escalate and

Customized Training Program Lengths Available: Half-Day This half day skill-building workshop enables the participants to reaffirm the significance of the services that they provide to

Customized Training Program Lengths Available: One-Day This one-day skill-building participant-centered workshop is designed to sensitize participants to the “moments of truth” when clients come into

Customized Training Program Lengths Available: One-Day This one-day skill-building participant-centered workshop is designed to assist regulatory staff to become more sensitive to the importance of

Customized Training Program Lengths Available: One-Day This one-day skill-building participant-centered workshop is designed to help employees learn how to handle difficult customer interactions and remain