Customized Training Program:

Customer Service in the Public Sector

Customized Training Program Lengths Available: Half-Day

This half day skill-building workshop enables the participants to reaffirm the significance of the services that they provide to the public and identify the moments of truth in which they can ensure a positive image in the public’s eyes.

Participants define the significant impacts that their services have on their internal and external customers; describe the image that they would like to project to their customers; review the moments of truth when their customers interact with them; and make a personal commitment to ensure that those moments of truth result in positive public perceptions.

Contact us if you are interested in more information on this workshop, or would like to schedule it.

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Customized Training Program Lengths Available: Half-Day This half-day highly participatory workshop is designed