We believe in delivering service that exceeds expectations. In today’s competitive market, providing excellent customer service is more than just a task—it’s an opportunity to create lasting impressions that will keep customers coming back. Our Providing Quality Customer Service workshop is designed to help participants understand and improve the “moments of truth” where customers interact with your organization and form lasting opinions about your service.
Because every moment matters. A “moment of truth” occurs every time a customer interacts with your organization. These small moments, whether through a phone call, in-person interaction, or online communication, define how your customers perceive the quality of your service. We don’t believe in missed opportunities—every moment is a chance to impress. This workshop will help participants recognize the significance of these interactions and the impact they have on customer loyalty and satisfaction.
We believe in empathy. To provide great service, it’s essential to understand how it feels to be the customer. In this workshop, participants will engage in interactive exercises that explore common customer frustrations and needs. By stepping into the customer’s shoes, participants will gain a deeper appreciation for the importance of empathy in service interactions.
We don’t believe in robotic service—human connection builds trust.
We believe in breaking down barriers. What gets in the way of providing quality service? Participants will identify and analyze the barriers that prevent them from delivering exceptional service. These barriers could range from organizational policies to personal habits. By understanding these obstacles, participants will be better equipped to address and overcome them.
We don’t believe in accepting the status quo—there’s always room for improvement.
We believe in actionable solutions. This workshop doesn’t just focus on identifying problems—it provides participants with practical techniques they can use to improve customer service immediately. From effective communication strategies to problem-solving methods, participants will leave with a toolkit of techniques to enhance the customer experience.
We don’t believe in band-aid fixes—lasting improvements come from thoughtful action.
Duration: 1-Day Workshop
Delivery Method
Cost:
$6000 USD/per day
Travel:
Additional costs may apply for face-to-face workshops.
Terms
Providing Quality Customer Service
The degree of enthusiasm and the cooperative spirit that was generated from these sessions will certainly be beneficial to the overall management of our college.
Her style was light and pleasant. Her cartoons and handouts were terrific.
Customized Training Program Lengths Available: One-Day
This one-day skill-building participant-centered workshop is designed to sensitize participants to the “moments of truth” when clients come into contact with the organization and form their impressions of its quality and service. The workshop uses interactive exercises to help the participants identify: how it feels to be a customer, what gets in the way of good customer service and the degree to which the participants can affect these barriers, and techniques to improve customer service.
Contact us if you are interested in more information on this workshop, or would like to schedule it.
Unlocking Potential Through
Tailored Training Solutions
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