Customized Training Program Lengths Available: One-Day
This one-day skill-building participant-centered workshop is designed to sensitize participants to the “moments of truth” when clients come into contact with the organization and form their impressions of its quality and service. The workshop uses interactive exercises to help the participants identify: how it feels to be a customer, what gets in the way of good customer service and the degree to which the participants can affect these barriers, and techniques to improve customer service.
Contact us if you are interested in more information on this workshop, or would like to schedule it.
