Customer Service and Regulatory Control: Combustible or Compatible?​

This one-day skill-building participant-centered workshop is designed to assist regulatory staff to become more sensitive to the importance of customer service in ensuring better quality, consistency, and compliance. The workshop uses interactive exercises that allow the staff to experience the impact of poor customer interactions, develop more effective customer service skills, and build a greater sense of organizational teamwork so that one department is not contracting another department’s policies and procedures.

The workshop also includes a strategic planning session in the afternoon in which the participants develop quality standards both for customer service as well as for intradepartmental teamwork. All work session papers are compiled and distributed to the participants after the session.