Customized Training Program:

Coping, Surviving and Thriving: Handling Difficult Customers​

Customized Training Program Lengths Available: One-Day

This one-day skill-building participant-centered workshop is designed to help employees learn how to handle difficult customer interactions and remain calm and courteous during those stressful situations. The participants strengthen their ability to stay calm in difficult situations and use active listening to manage and redirect angry customers. The participants also have an opportunity to assess the scope and effect of stress in their lives, and then practice methods to prevent, reduce, and/or manage their stress on the job.

Contact us if you are interested in more information on this workshop, or would like to schedule it.

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