Tip #1094: Team Training is Good Business
This Tip explains why team training is good business, because it builds the skills necesssary for a productive and harmonious team. Team Training is Good
September 15, 2025
Help Your New Managers and Trainers Become Great at What They Do
Strengthen their skills so they can have a positive impact on your employees, your customers, and your company.
The problem today is that 60% of new managers fail in the first two years due to a lack of leadership skills. They don’t know how to lead, manage, or motivate their employees.
The result is significantly decreased employee morale, productivity, and retention, which impact profitability.
To avoid management failure, you want to make sure that your managers know how to:
Leadership training isn’t just a feel-good initiative—it’s a strategic investment that delivers substantial returns.
Recent studies indicate that for every dollar spent on leadership development, companies can expect an average return of $7.
This is because of the following domino effect:
This two-part assessment is designed for you to evaluate the effectiveness of your new managers and trainers.
In addition to facilitating train the trainer and management training, Laurel and Associates, Ltd. offers employee development training to maximize employee effectiveness and minimize their stress. Our other services include curriculum design and training audits.
Laurel and Associates, Ltd.’s Management and Team Development programs strengthen your leadership skills in areas like communication, delegation, motivation, and team building. We provide training that equips your managers to lead more effectively, fostering a productive and engaged workforce.
Laurel and Associates, Ltd.’s Management and Team Development programs are being converted into online training programs. We provide training that equips your managers to lead more effectively, by fostering a productive and engaged workforce.
Introduction: A state agency sought to develop a more cohesive management team.
Challenge: Preliminary survey results and individual interviews indicated that there was a low level of trust and a lack of open communication both within the team and outside it.
Strategies: Facilitate a full day in-person retreat with highly interactive skill-building learning activities that enabled the team members to get to know each other better, develop team operating principles, and collaborate in a problem-solving activities.
Results: Participant evaluations indicated a positive response to the retreat. A survey conducted two months after the retreat indicated that the levels of trust and open communication had increased dramatically.
Impact: The team members felt that the management team now fostered a culture of collaboration and cooperation.
Introduction: An international nonprofit organization needed to help its managers become more comfortable with coaching poor performers.
Challenge: The managers tended to avoid handling issues of poor performance.
Strategies: Facilitate a full-day in-person workshop with highly interactive skill-building learning activities that enabled the managers to learn how to give coaching feedback to poor performers and then practice their new skills to build a level of confidence.
Results: Participant evaluations indicated a positive response to the workshop. The effectiveness of the program convinced the nonprofit to provide the same skill-building training program to additional managers from around the world. They, also, learned how to give coaching feedback and then practiced their new skills.
Impact: Both groups of managers became more comfortable with coaching poor performers.
Customer Service- Define Quality Customer Service Week 1:
We all want quality customer service- and we don’t buy from companies that don’t provide it. This week we will consider your stakeholders, define quality customer service, review ten behaviors guaranteed to frustrate customers (that you want to avoid, of course) and look at the six elements of quality customer service. If you are a manager, you are responsible for ensuring quality customer service for internal stakeholders and possibly for external stakeholders. Please join on our LinkedIn Live series titled What Managers Need to Know on August 12th at 10 am CDT on YouTube.
Customer Service-Establish a Customer Service Mission Week 2:
In order to provide quality customer service, it is essential to have a customer service mission. This week, we will consider the three steps involved in establishing that mission: (1) identify significant service impacts, (2) describe the image your organization wants to project, and (3) plan a strategy to make this image a reality. We’ll look at examples of customer service mission statements. If you are a manager and your organization lacks a customer service mission statement, join us on our LinkedIn Live series What Managers Need to Know on August 19th at 10 am CDT on YouTube.
Customer Service- Instill a Customer Service Mentality Week 3:
In planning a strategy to make your organization’s customer service image a reality, the first step is to ensure that your employees have a customer service mentality and focus. This includes identifying the moments of truth when your customers interact with your organization and the qualities and skills employees must have in order to fulfill the organization’s customer service mission. Then, this impacts recruitment, selection, training, performance standards and a measurement plan. We will also look at key customer service characteristics. If you are a manager and want to guarantee that those moments of truth are positive, join us on our LinkedIn Live series titled What Managers Need to Know on August 26th at 10 am CDT on YouTube.
Customer Service- Ensure Systems Support the Mission Week 4:
The second step in planning a strategy to make your organization’s customer service image a reality is to ensure that policies, procedures, performance expectations, and systems are in place that support the customer service mission. We’ll look at a number of considerations. For example, do your employees have the necessary authority to make decisions to address customer needs and concerns? Are performance expectations inconsistent? Is there a lack of communication between employees who are up or downstream? If you are a manager, you need to be on top of all of this. Join us on our LinkedIn Live series titled What Managers Need to Know on September 2nd at 10 am CDT on YouTube.
Customer Service- Provide Quality Customer Service Week 5:
By this time, you have established a customer service mission, instilled a customer service mentality in your employees, and ensured that policies, procedures and systems support the mission. Your organization should be ready to provide quality customer service. We’ll consider the seven steps to quality customer service. If you are a manager who is responsible for ensuring a customer service culture, join us on our LinkedIn Live series What Managers Need to Know on September 9th at 10 am CDT on YouTube.
This Tip explains why team training is good business, because it builds the skills necesssary for a productive and harmonious team. Team Training is Good
This Tip looks at eight common leadership mistakes, such as setting inconsistent goals, and having too many process constraints. Various studies find that 44% –
This Tip discusses the causes and solution for high costs of high turnover for US manufacturing. The High Costs of High Turnover for US Manufacturing
This Tip tells the story of a difficult personnel situation where managers had to stop blaming employees for poor performance. “Put a good person in
Thank you Deb for all the great learning!!!
We answer all email and requests as they come in.