Customized Training Programs

Ask us about our customized training programs.

We will be happy to design or tailor and deliver participant-based classroom training that meets your specific learning needs. For more information, contact Deborah Laurel.

Workshop Listing by Topic Category


1. Assertive Communication 2. Building Self Esteem 3. Dealing With Difficult People

Business Growth

4. Business Counseling Fundamentals 5. What It Means to Grow Your Business

Business Management

6. Assessing the Impact of Personality on Business Decisions 7. Business Planning: How to Get Your Business Where You Want to Go 8. How to Keep Your Business Healthy 9. Strengthen Your Business Management Skills 10. The Secrets of Business Success

Career Development

11. Enhancing Interview Skills 12. Pre-Supervisory Training: So You Want to be a Supervisor?

Change Management

13. Building Employee Coping Skills 14. Coping with Change 15. Coping With Change: A Survivor’s Guide 16. Managing Change: Riding the Waves

Coaching and Mentoring

17. Coaching for Success 18. Internal Consulting 19. Making the Most of Your Mentoring Relationship


20. Active Listening Skills: Now Hear This! 21. Building Effective Interpersonal Communication Skills 22. Communicating Non-Defensively 23. Interpersonal Communication Strategies 24. Persuasive Communication Techniques 25. Six Steps to Yes: When You Need Instant Influence

Conflict Management

26. Accentuating the Positive Through Constructive Controversy 27. Building Consensus on Sticky Issues 28. Conflict Management Strategies 29. Dealing with Difficult People 30. Getting Past No: How to Negotiate with Difficult People 31. Negotiation Skills: How to Work It Out Without Working Each Other Over

Customer Service

32. Coping, Surviving and Thriving: Handling Difficult Customers 33. Customer Service and Regulatory Control: Combustible or Compatible? 34. Providing Quality Customer Service

Direction and Supervision

35. Leadworker Training: If You Lead, Will They Follow? 36. Optimizing Leadworker Effectiveness 37. Supervisory Tools – One-Day Workshop | Two-Day Workshop 38. Taking the Pain Out of Delegation 39. The Supervisor’s Motivational Tool Kit

Financial Basics for Medical Practice Owners

40. Determine Costs and Profitability in Your Medical Practice 41. Develop an Operating Budget 42. Finance a Healthy Medical Practice 43. Manage Payments and Collections 44. Manage Your Cash Flow

Group Process

45. Group Problem Solving and Decision Making Techniques 46. Successful Group Facilitation 47. Team Leadership/Facilitator Training

Interpersonal Relations

48. Bridging the Generation Gap 49. How to Make the Issue of Gender Less Tender

Management and Leadership

50. Inspire Magic: Create and Sustain a Positive Work Environment 51. Lightening Up for Creative Management 52. Managing Your Stress Before It Manages You or Your Staff 53. Managing, Understanding and Motivating Employees One Day Workshop | Two Day Workshop

 Management Basics for Medical Practice Owners

54. Basic Financial Management 55. Effective Management of Medical Records 56. Effective Management of Medications and Medical Supplies 57. Ensure Quality in Your Health Practice 58. Risk Management in Your Health Practice

Marketing Basics for Medical Practice Owners

59. Analyze Your Market 60. Fund Your Health Practice 61.Market Your Health Practice 62. Price Your Products and Services

Medical Training Institutions

63. Basic Academic Quality Management 64. Basic Budget Management 65. Basic Facility and Records Management 66. Basic Human Resource Management 67. Basic Marketing and Stakeholder Management

Organizational Culture

68. Building Respectful Work Relationships 69. Building Employee Skills to Prevent Sexual Harassment 70. How to Keep Your Relationships With Key Stakeholders Healthy 71. Preventing Sexual Harassment: A Proactive Approach 72. Staffing Meetings: Pulling the Strings From Behind the Scenes 73. We’ve Got to Stop Meeting Like This!

Organizational Development

74. An Appreciative Inquiry Approach to Strategic Planning 75. Creating an Intrepreneurial Organization 76. Finding, Selecting and Retaining Employees 77. How to Hire the Right Person 78. Successful Selection Interviewing Skills

Performance Management

79. How to Conduct a Performance Appraisal Interview 80. Supervisor-Friendly Performance Management

Personal Management

81. Balancing Work and Home 82. How to Keep Yourself Healthy 83. How to Spring the Time Trap 84. Managing Your Stress Before It Manages You! 85. Transforming Anger into a Positive Tool

Presentation Skills

86. Effective Presentation Skills 87. Presentation Skills: Be Your Informative or Persuasive Best!

Quality Management Basics for Medical Practice Owners

88. Ensure Quality at Every Stage of a Patient’s Experience 89. Establish a Patient-Safety Culture


90. Building a Positive Partnership 91. Building an Effective Management Team


92. Auditing for Quality Training Decisions 93. Designing Participant-Centered Curriculum 94. Designing and Delivering Attitude-Changing Learning 95. How to Avoid Learner Overload 96. Increasing Training Effectiveness 97. Teaching Best Practices 98. Technical Trainer’s Toolbox 99. Designing and Delivering Dynamic Learning


Laurel Learning Tips