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Tip #429: Mother’s Day in Jordan

“I find, by close observation, that the mothers are the levers which move in education. The men talk about it . . . but the

August 6, 2012

Tip #422: Getting Training Materials Printed in Amman

“After all, when you come right down to it, how many people speak the same language even when they speak the same language?” Russell Hoban

June 18, 2012

Tip # 418: A Trip to Pella

“The world is a book, and those who do not travel, read only a page.” Saint Augustine Where do I begin? Yesterday, Cassie and later

May 21, 2012

Amman Travelogue – 2012

Amman March 16 12:10 a.m. I am at the Intercontinental Hotel in Amman. You know when I talked about needing to have my luggage “get

March 16, 2012

Trinidad Travelogue – 2012

First Day in Port of Spain, Trinidad First of all, I am ALWAYS going to book my flights through KAYAK in the future! I’m not

February 23, 2012

Three little girls in swimsuits smiling, still wearing their underwear as unexpected results of incomplete instructions.

Tip #408: Unexpected Results of Incomplete Instructions

This will be a very brief Tip, with one more story about unexpected results and a note of thanks. Beth Tomlin, Departmental Training Specialist with

January 23, 2012

Tip #407: Avoid Giving Unnecessary, Confusing or Incomplete Instructions!

“This life is a test. It is only a test. Had this been an actual life, you would have received further instructions as to what

January 18, 2012

Tip #387: Don’t be Afraid to Use Participatory Learning Activities

“Knowledge is the antidote to fear.” Ralph Waldo Emerson The idea of using participatory learning activities is alarming to many trainers for three basic reasons.

August 15, 2011

Tip #378: The Manager’s Role in Building a Customer Service Culture

“Moments of truth” are the critical incidents in which customers come into contact with the organization and form their impressions of its quality and service.”

June 6, 2011

Tip #346: Avoid Eight Mistakes When Creating Participant Materials

“I don’t want to make the wrong mistake.” Yogi Berra When you really think about it, what is most useful for a participant to take

October 25, 2010

Tip #340: Seven Mistakes That Trainers Make When Choosing Learning Activities- And How to Avoid Them

“You must learn from the mistakes of others. You can’t possibly live long enough to make them all yourself.” Sam Levenson A great part of

September 13, 2010

Tip #333: It Helps to Lighten Up: How Humor Can Enrich Any Learning Situation

“The human race has only one effective weapon and that is laughter. The moment it arises, all your irritations go away, and a sunny spirit

July 26, 2010

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