“In the end, you have to choose whether or not to trust someone.” Sophie Kinsella
There are twelve practical ways to build trust at work, according to Hannah Price. She begins by distinguishing between two basic types of trust: practical (which is earned by being competent and reliable) and emotional (which is when people feel they can be themselves with others).
Price then provides a trust equation: T= (C+R+I)/SO, where:
T= Trust (the willingness or ability to rely on others)
C= Perception of Credibility (trusting what someone says)
R= Perception of Reliability (trusting what someone does)
I= Intimacy (trusting someone with something)
SO= Perception of Self Orientation (whether the person’s focus is on herself or others)
Each element is … Read the rest
“In the end, you make your reputation and you have your success based upon credibility and being able to provide people who are really hungry for information what they want.” Brit Hume
Do you have any of the following characteristics?
- You’re a new trainer.
- You have less experience on the job than those you will be training.
- You are new to the organization.
- You are much younger than many in your audience.
Any of these characteristics can make it difficult to establish credibility in a training situation. Having more than one of these characteristics can seem like an impenetrable barrier to establishing trust in your knowledge and ability.
What can you do to establish credibility? There are four key steps … Read the rest
“Who questions much, shall learn much, and retain much.” Francis Bacon
There are times when trainers may find themselves in the unenviable position of conducting a training program on a topic that the audience knows very well. For example, a trainer might be rolling out changes to a technical process or a procedure to skilled employees who work with those processes or procedures on a daily basis. As a result, the audience has a much greater familiarity with the content and its implications than the trainer does.
This can be a very uncomfortable situation for a trainer, particularly if the employees ask technical questions that the trainer cannot answer. In these instances, some trainers may feel that their credibility is … Read the rest
“To be persuasive, we must be believable. To be believable, we must be credible. To be credible, we must be truthful.” Hellmut Walters
Why does a class pay attention to a trainer? The fact that the trainer is most likely standing in front of the room will establish initial authority. However, to maintain the class’s attention requires something more: the trainer must be credible. There are three key components to achieving credibility:
1. Explain the basis for statements and beliefs
There are three common avenues to information: experience, education and research.
Experience is always valuable to a trainer, particularly if the trainer can give real life stories and examples. In this case, those who have done it themselves have immediate … Read the rest
Accelerated learning techniques include involving as many senses as possible for whole brain learning and to meet the needs of different learning styles. Color, music, touch, movement, visual stimulation, and the use of metaphor and story are all very important ingredients in an accelerated learning classroom.
A few months ago, I had the opportunity to conduct a train the trainer program for five men who work and train on oil rigs around the world. As I was planning what to pack, I had second thoughts about bringing the kites and colorful agenda map I usually put on the walls, the koosh balls, clay, pipe cleaners, candy, and the music I play. Rather than a distraction to learning, these items generally … Read the rest