This Tip descirbes three different learning activities where participants were experiencing failed communication. “The single biggest problem in communication is the illusion that it has
This Tip discusses the question of whether learning or performance is most important in terms of the 70-20-10 paradigm. Learning or Performance? “The most effective
“My goal in the classroom was always to make sure they were having so much fun that they didn’t realize they were learning.” Rick Riordan
This Tip discusses when to adjust your management style between six different options that Daniel Goleman identified. “The best leaders don’t know just one style
This tip explores the OARS model that guides employees to find their own solutions rather than giving them advice. Why People Give Unsolicited Advice There
This Tip describes my six-day train the trainer program in Amman in 2017, with trials, tribulations, and joys. Train the Trainer in Amman in 2017
This Tip provides a list of fifteen performance feedback basics for supervisors drawn from twenty different feedback models. “All that is valuable in human society
This Tip explains the acronyms for five feedback models SET-GO through STAR, including SSCC, SSD, and SMART. “Make feedback normal. Not a performance review.” Ed
This Tip looks at the acronyms of performance feedback models MMC through SBI, including RIGHT, RISE, and SAW. “Regular feedback is one of the hardest
This Tip looks at an additional five feedback models BOOST through GROW, including COBS/CORBS, DO COACH, and EEC. “Feedback is the breakfast of champions.” Ken
This Tip explains five feedback models with the acronyms ABC through BET, also including AID and BEAR models. “We all need people who will give
This Tip discusses the fact that managers need to present their own experience when giving performance feedback. “Criticism, like rain, should be gentle enough to
