We believe in staying calm under pressure. Navigating difficult personalities, whether at work or in personal interactions, can be stressful and emotionally draining. Our Dealing with Difficult People workshop is designed to give you practical tools to manage stress, communicate assertively, and resolve conflicts in a way that maintains professionalism and composure. We don’t believe in letting difficult situations control you—take charge with confidence.
We believe in managing stress in the moment. Difficult people can easily push our buttons, leading to stress that clouds judgment and communication. In this workshop, you’ll learn how to recognize when stress is building and how to manage it in real time. We don’t believe in letting stress take over—control is possible. You’ll discover techniques like the instant calming sequence, which helps you retain composure and stay clear-headed in even the most stressful situations.
We believe in assertive communication, not aggression. Assertiveness is key when dealing with difficult people, but it can be hard to maintain that balance. This workshop will teach you how to communicate your needs clearly, express yourself effectively, and remain professional—even when others push your limits. We don’t believe in losing your cool—assertiveness leads to clear, constructive dialogue.
We believe in understanding before reacting. Many difficult situations feel personal, but they don’t have to be. By understanding different personality types, you can depersonalize interactions, allowing you to respond with more empathy and less emotional reaction. We don’t believe in taking things personally—understanding leads to more productive responses. This workshop will give you insights into the motivations behind difficult behaviors, enabling you to engage more thoughtfully.
We believe in turning conflict into collaboration. Conflict doesn’t have to be a struggle. You’ll learn to use a win-win communication strategy that turns disagreements into opportunities for problem-solving and collaboration. We don’t believe in leaving conflicts unresolved—communication can lead to mutual respect and productive outcomes. This strategy ensures both parties feel heard and respected, fostering a more peaceful and effective environment.
We believe in learning by doing. In this workshop, interactive exercises and simulations help you apply the strategies you learn. We don’t believe in theory alone—real practice leads to real progress. You’ll experience realistic, challenging situations where you can practice staying calm, communicating assertively, and resolving conflicts, giving you the confidence to apply these skills in your everyday life.
We believe in giving you the tools to thrive. Don’t let difficult people undermine your confidence or disrupt your peace. We don’t believe in letting stress and conflict win—you can master them. Enroll today in our Dealing with Difficult People workshop, and take the first step toward becoming a more confident, assertive, and stress-resilient communicator.
Duration: 1-Day Workshop
Delivery Method
Cost:
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Additional costs may apply for face-to-face workshops.
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Best class I’ve been to yet. Most don’t keep my attention all the time and this one most certainly did!
Good humor and interaction with the group-excellent knowledge of the subject matter.
Not too long, not too short, just right. I will use these methods and try to change my negative thoughts about difficult people.
I realize if I give too much credit to the skills this woman has it would for sure overfill this paper. This was one of the best workshops I have ever been to.
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