This Tip discusses Bloom’s Affective Domain and learning activities for attitude-changing training by learning level. “It’s your aptitude, not just your attitude that determines your
This Tip describes my first visit to Amman, Jordan to conduct two five-day train the trainer sessions and design curriculum. Amman March 16 12:10 a.m.
This tip considers nine constructive uses for anger, which does not have to have a physical or a violent component. When we talk about anger,
This Tip discusses how to give critical performance feedback in a collaborative problem solving fashion that holds the employee accountable. “I like criticism, but it
This Tip discusses four areas that show why foreshadowing is important in training programs: format,content, activities, and timing. While there is nothing wrong with occasional
This Tip shows how the negotiation technique of reframing and “Yes, and” create constructive dialogue from negativity. It is so easy to be negative. A
This Tip discusses the number three in designing more lasting learning, where design models come in sets of three. The Number Three in Designing More
This Tip discusses two techniques that trainers can use to convert naysayers into facilitators in the classroom. “I’ve always believed that you can think positive
This Tip discusses the growth stages of businesses and how sustained business growth depends on trained leaders. “By failing to prepare, you are preparing to
This tip discusses the three key steps that a manager can take to develop and maintain a customer service culture. Do your employees simply serve
This Tip discusses a win/win problem-solving model for how to provide constructive criticism using I statements, etc. “Criticism should be a casual conversation.“ W. H.
A win/win problem-solving model for providing constructive criticism can be used to effectively discuss and resolve disagreements in coaching, performance appraisal, conflict resolution, and general
