Lagos, Nigeria Travelogue – 2012
This Tip describes my trip to Lagos, Nigeria to conduct a four- day train the trainer program and three-day business counseling workshop. Deb travel to
March 3, 2012
This Tip describes my trip to Lagos, Nigeria to conduct a four- day train the trainer program and three-day business counseling workshop. Deb travel to
This Tip discusses one surefire way to fill a training gap by giving participants an opportunity to discuss their challenges. “Your problem is to bridge
This Tip discusses how to give critical performance feedback in a collaborative problem solving fashion that holds the employee accountable. “I like criticism, but it
This Tip focuses on seven informal in-class needs assessments a trainer can use to avoid teaching what the trainees already know. Seven Informal In-Class Needs
This Tip focuses on six reasons why supervisors need to be involved in training design, first because training supports employee performance. “One of the most
This tip discusses the three key steps that a manager can take to develop and maintain a customer service culture. Do your employees simply serve
This Tip discusses why a training needs assessment is important because it validates the need, focus, scope, and target group. “When solving problems, dig at
Three Management Issues that Cause Training to Fail There are three management issues that cause training to fail, including when training is not the solution
This tip looks at how employee productivity depends on effective performance management and good communication so employees can make informed decisions. If a business wants
This tip discusses why employees need to feel important to be productive and why they need to see the big picture. “Three people were at
If a business wants to be effective in this (or any other) economy, the key is to make sure employees can be as productive as
This tip looks at six key action steps managers can take to ensure employee emotional well-being during a change. When organizations are in the throes