Tip #664: Staff Development Options
This Tip provides staff development options for those that occur within the organization, at the job, and outside the organization. “It’s all to do with
April 4, 2017
This Tip provides staff development options for those that occur within the organization, at the job, and outside the organization. “It’s all to do with
This tip explores the OARS model that guides employees to find their own solutions rather than giving them advice. Why People Give Unsolicited Advice There
This Tip describes my six-day train the trainer program in Amman in 2017, with trials, tribulations, and joys. Train the Trainer in Amman in 2017
This Tip discusses why solutions to problems are ineffective and three cause-analysis techniques for getting to the root of a problem. “When solving problems, dig
This Tip explores why objectivity is a keystone for consensus and steps to take to achieve consensus on sensitive issues. “Consensus doesn’t happen by magic…You
Unresolved interpersonal conflict can be characterized as a duel (where the goal is to win) rather than a constructive dialogue (where the goal is a
There is an idea-generating method called SCAMPER that puts a spin on brainstorming. SCAMPER stands for Substitute, Combine, Adapt, Modify, Put to another use, Eliminate,
This Tip explores Kantor’s Four Player Model in which there are four roles necessary for productive communication. “The essence of dialogue is an inquiry that surfaces
This Tip uses the rungs of the Ladder of Inference as a key to understanding others’ thought processes behind their actions or appearance. “There are
The Ladder of Inference Has Seven Subconscious Rungs Chris Argyris has identified seven different subconscious stages in decision making that he calls rungs on The
This Tip discusses why there is never just one reality. Monet’s and Renoir’s pictures titled La Grenouillere prove this. “Sometimes you have to look reality in
This Tip describes the seven social sins that are intentional and why they aren’t blunders due to ignorance, because words matter. “There is no sin