Tip #378: The Manager’s Role in Building a Customer Service Culture
This tip discusses the three key steps that a manager can take to develop and maintain a customer service culture. Do your employees simply serve
June 6, 2011
This tip discusses the three key steps that a manager can take to develop and maintain a customer service culture. Do your employees simply serve
This Tip discusses the five primary reasons employee leave their jobs and the hiring steps that lower employee turnover. “We wanted a responsible man for
Three Management Issues that Cause Training to Fail There are three management issues that cause training to fail, including when training is not the solution
Many trainers fear that it will be difficult to get the participants back from breaks on time. However, there are many effective ways to increase
This Tip discusses why frequent breaks are important for learning because they rest and oxygenate the brain, etc. It may seem counterintuitive, but participants will
There are no boring topics, there are only boring training methods. Topics that are highly technical and very dry are typically considered boring. However, the
This Tip looks at the problem of managing time limitations for lots of content, beginning by discussing why content needs to be limited. “We are
This Tip describes how to facilitate learning activities in a way that minimizes the negative impact of cognitive load. “Knowledge is of no value unless
This Tip describes three training approaches that will help to build learners’ confidence in their own competence. “One important key to success is self-confidence. An
This Tip describes a variety of specific learning activities that help participants recognize the benefits of training. Today’s Tip is based on a question that
This Tip lists the ingredients in a recipe for an effective trainer, beginning with training being about the learner, not the trainer. “The fact is
This Tip is about the reasons why participatory learning activities are so essential to learning and retention. One reason that participatory learning activities get a