Tip #378: The Manager’s Role in Building a Customer Service Culture
This tip discusses the three key steps that a manager can take to develop and maintain a customer service culture. Do your employees simply serve
June 6, 2011
This tip discusses the three key steps that a manager can take to develop and maintain a customer service culture. Do your employees simply serve
This Tip discusses the five primary reasons employee leave their jobs and the hiring steps that lower employee turnover. “We wanted a responsible man for
This Tip discusses the need to avoid certain verbs for learning objectives if you want the objectives to be specific, observable and measurable. “Begin with
This Tip discusses why a training needs assessment is important because it validates the need, focus, scope, and target group. “When solving problems, dig at
Three Management Issues that Cause Training to Fail There are three management issues that cause training to fail, including when training is not the solution
This Tip discusses the fact that audience size should not determine learning activities, just how they are facilitated. “First, have a definite, clear practical ideal;
There are no boring topics, there are only boring training methods. Topics that are highly technical and very dry are typically considered boring. However, the
This Tip describes three training approaches that will help to build learners’ confidence in their own competence. “One important key to success is self-confidence. An
This Tip describes a variety of specific learning activities that help participants recognize the benefits of training. Today’s Tip is based on a question that
This Tip lists the ingredients in a recipe for an effective trainer, beginning with training being about the learner, not the trainer. “The fact is
This Tip is about the reasons why participatory learning activities are so essential to learning and retention. One reason that participatory learning activities get a
This Tip looks at four mistakes trainers make when using audiovisuals in training programs, including not having a pointer. Four Mistakes Trainers Make When Using