This Tip is about three retention-checking learning activities designed by participants in my train-the-trainer programs in Madison, WI and Amman, Jordan. I’ve been designing and
There are no dry topics, just dry training. If you don’t believe me, consider these two creative participant-centered learning activities about dry topicss. These replace
This Tip lists tips for facilitating a group, which include helping the members feel welcome and doing this with patience and attention. “The facilitator’s job
“My goal in the classroom was always to make sure they were having so much fun that they didn’t realize they were learning.” Rick Riordan
This Tip introduces three criteria for selection and two screening methods that will help managers make better hiring decisions. “Hiring people is like making friends.
If we lose objectivity due to our anger, we lose control of ourselves and the situation. There are five steps we can take to transform
This tip explores the OARS model that guides employees to find their own solutions rather than giving them advice. Why People Give Unsolicited Advice There
This Tip describes my six-day train the trainer program in Amman in 2017, with trials, tribulations, and joys. Train the Trainer in Amman in 2017
This Tip discusses why solutions to problems are ineffective and three cause-analysis techniques for getting to the root of a problem. “When solving problems, dig
Unresolved interpersonal conflict can be characterized as a duel (where the goal is to win) rather than a constructive dialogue (where the goal is a
There is an idea-generating method called SCAMPER that puts a spin on brainstorming. SCAMPER stands for Substitute, Combine, Adapt, Modify, Put to another use, Eliminate,
This Tip explores Kantor’s Four Player Model in which there are four roles necessary for productive communication. “The essence of dialogue is an inquiry that surfaces
