Tip #486: A Technique to Expedite Customer Complaint Calls
This Tip offers a technique that a call center can use to expedite customer complaint calls that maybe overlong. “The usual fortune of complaint is
October 7, 2013
This Tip offers a technique that a call center can use to expedite customer complaint calls that maybe overlong. “The usual fortune of complaint is
This Tip introduces the SMaC recipe that stands for Specific, Methodical, and Consistent operating practices that create a replicable and consistent success formula. “We will
This Tip covers my trip to and from Zambia as well as the days of conducting business management training there. It is a Zambia travelogue.
This Tip describes the 10 curriculum design principles I will use when I have only 50 minutes to teach curriculum design. “Look for your choices,
This Tip discusses a lengthy training needs assessment questionnaire that shaped the respondents’ answers and expectations. “I don’t pretend we have all the answers. But
This Tip provides one-on-one coaching tips for subject matter experts who will be conducting coaching sessions. “The most successful coaches on any level teach the
This Tip describes the many reasons why I don’t think “spaced” education to be an effective training approach. “To repeat what others have said, requires
This Tip describes reviewing lesson plans and terrific activities on Day 5 of the second train the trainer. “Creativity is piercing the mundane to find
This Tip describes the learning activities and individual presentations on found objects on day four of the second train the trainer. “The man who can
A Moslem wedding could affect the second round of train the trainer. Setting Up for the Second Round of Training Tarek picked me up to
This Tip describes my experience at a barbecue in Salt, Jordan, where I met my host’s extended family and learned about Jordanian customs. “Adventure is
This Tip is an Amman travelogue from February 1 to February 16 to conduct three train the trainer programs for the Jordan Civil Society Project.