This Tip provides suggestions regarding how to handle employee push back against metrics, including reassuring employees. “The strongest human instinct is to impart information, the
This Tip describes manually collating many written evaluations for many presenters so they could receive timely feedback. “The more elaborate our means of communication, the
This Tip is about the time when my music stopped because my iPod lost its charge and I couldn’t play music during training. “Without music,
This Tip describes the steps in designing call center training, beginning with a needs assessment and curriculum design decisions. “Begin with the end in mind.”
This Tip suggests ways to avoid an 85% post-training loss of learning, primarily focused on what the supervisor can do. “The way positive reinforcement is
This Tip introduces the SMaC recipe that stands for Specific, Methodical, and Consistent operating practices that create a replicable and consistent success formula. “We will
This Tip describes the flow state where people are happiest when they are in a state of complete absorption or “in the zone.” “At 211°
This Tip describes a part of a leadership development plan focused on the leadership skill set self-reflection that requires a daily self-evaluation. First of all,
This Tip covers my trip to and from Zambia as well as the days of conducting business management training there. It is a Zambia travelogue.
This Tip describes a guaranteed way to get all participant evaluations from a two-day leadership retreat before they leave. “The excellence of a gift lies
This Tip shares how I’ve been getting mileage out of a car metaphor for module titles and learning objectives. “An idea is a feat of
This Tip describes training in Lagos on Day Four as well as going to an open air market and grocery and other random observations. “The
