Tip #486: A Technique to Expedite Customer Complaint Calls
This Tip offers a technique that a call center can use to expedite customer complaint calls that maybe overlong. “The usual fortune of complaint is
October 7, 2013
This Tip offers a technique that a call center can use to expedite customer complaint calls that maybe overlong. “The usual fortune of complaint is
This Tip covers my trip to and from Zambia as well as the days of conducting business management training there. It is a Zambia travelogue.
This Tip describes our efforts to have Jafa be able to attend the train the trainer class and the good news that he could. “I
This Tip describes my adventures in Lagos on Sunday after Training Week trying to upload videos and assess the trainers. “One of the nice things
This Tip describes my first visit to Amman, Jordan to conduct two five-day train the trainer sessions and design curriculum. Amman March 16 12:10 a.m.
This Tip describes my trip to Lagos, Nigeria to conduct a four- day train the trainer program and three-day business counseling workshop. Deb travel to
This Tip describes my Trinidad travelogue and all that I experienced in terms of food, culture, and language. First Day in Port of Spain,
This Tip explains how we are blocking compassion when we use life-alienating communication when we pass moral judgments, make comparisons, deny responsibility, and make demands.
This Tip argues that participant introductions at the beginning of a training program are essential to their comfort. Why Participant Introductions are Made at the
This Tip explains why it is important that trainers don’t start training programs with administrative details. Here’s Why You Don’t Start Training with Administrative Details
Creative Diagrams of Connected Ideas Mind maps are creative diagrams of connected ideas. Tony Buzan and Evelyn Wood popularized them. They illustrate network displays that
The case study is one of many different experiential learning activities that ensure a rich learning experience. A Case Study is a Real Life Problem