Tip #492: Steps in Designing Call Center Training
This Tip describes the steps in designing call center training, beginning with a needs assessment and curriculum design decisions. “Begin with the end in mind.”
November 18, 2013
This Tip describes the steps in designing call center training, beginning with a needs assessment and curriculum design decisions. “Begin with the end in mind.”
WebThis Tip explores heutagogy, which focuses on all learning contexts and developing capability, versus androgogy, which focuses on developing competency. “In a time of drastic
When someone asks how I plan to engage learners, the first thing that comes to mind is the use of: cartoons, kinesthetic items on the
This Tip covers my trip to and from Zambia as well as the days of conducting business management training there. It is a Zambia travelogue.
This Tip describes the 10 curriculum design principles I will use when I have only 50 minutes to teach curriculum design. “Look for your choices,
This Tip discusses a lengthy training needs assessment questionnaire that shaped the respondents’ answers and expectations. “I don’t pretend we have all the answers. But
This Tip describes finally being happily back in Amman after Aquaba and how I plan to use the time. “Kindness is more important than wisdom,
The Trip to Aqaba Then, on to Aqaba. Again I dozed, really too tired to try to communicate with Ahmed. We went through desert, saw
This Tip describes more of my visit to Petra, with the caverns, tombs, camels and donkeys on a busy Good Friday. “What sculpture is to
Ahmed arrived right at 8:30 am. to take me to Petra. He was a very sweet young man. The only drawback was that he spoke
This Tip describes reviewing lesson plans and terrific activities on Day 5 of the second train the trainer. “Creativity is piercing the mundane to find
This Tip is about Day Four work and celebration. Day Five Considerations First, I have half a mind to eliminate the Jeopardy game I use