Group Problem Solving and Decision Making Techniques​

This one-day skill-building participant-centered workshop is designed to be an introductory program for individuals new to group problem solving and decision-making techniques or a refresher course for individuals with moderate experience. It will provide information and practice with group-centered techniques for finding and defining problems, generating alternatives, and making decisions.
The workshop demystifies common quality improvement tools such as “Ishikawa diagram,” “pareto chart,” and “nominal group technique” so that the participants know what they are and when to use them effectively. The exercises are tailored to give the participants an opportunity to test the techniques on issues relevant to them.