Dealing with Difficult People​

This one-day skill-building participant-centered workshop is designed to help staff who want to improve their ability to manage stress, be assertive, and resolve conflict at work and in personal interactions. The workshop uses interactive exercises and simulations to allow the participants to experience how to retain control of themselves, maintain their professionalism, and communicate effectively in difficult situations. It will demonstrate how to use an instant calming sequence to retain their composure in the most stressful of circumstances; how to depersonalize situations by understanding different personality types; and how to use a win-win communication strategy to resolve disagreements.