We believe in the power of clear communication and calm minds. Conflict is inevitable, but it doesn’t have to be destructive. With the right tools and strategies, you can turn conflict into a catalyst for growth, understanding, and collaboration. This highly interactive, hands-on workshop is designed to equip you with practical techniques to not only manage but transform conflict in both professional and personal settings.
Because relationships matter. We believe that every difficult conversation is an opportunity to strengthen trust, understanding, and respect. Imagine being in the middle of a heated argument, but instead of feeling overwhelmed, you stay calm, ask the right questions, and guide the conversation toward a solution.
We don’t believe in letting conflicts simmer until they boil over. Through this workshop, you’ll learn to prevent conflicts before they start and manage them when they arise, turning tough situations into opportunities for problem-solving and mutual respect.
This workshop isn’t just about theory—it’s about action. You’ll dive right in, identifying your concerns, practicing real-world techniques, and developing the confidence to navigate any conflict with poise and strategy.
Here’s what you’ll learn:
Identify and Address Conflict Concerns
You’ll start by reflecting on the types of conflicts you encounter and exploring remedies. By understanding your unique concerns, you’ll be better prepared to prevent future issues.
Master the Six Steps of Conflict Management
Learn the essential steps for preventing, managing, and resolving conflict. These six steps will serve as your roadmap when tensions rise.
Understand the Root Causes
Conflict is often about more than what’s on the surface. We’ll help you uncover the underlying causes that drive conflict, so you can address the real issue—not just the symptoms.
Active Listening in Action
Because understanding matters. You’ll practice active listening techniques that can instantly improve your relationships and de-escalate conflict situations. Sometimes, it’s not about what’s being said—it’s about how well you hear it.
Outwit Difficult Negotiators
Don’t let difficult negotiators get the best of you. You’ll learn three specific tactics often used in conflict situations and how to counter them with ease.
Staying Calm Under Pressure
Because keeping your cool matters. You’ll explore ways to stay calm and composed, even in the most heated situations. This is a game-changer when dealing with conflict.
Shift From Conflict to Problem Solving
Reframe the conversation and focus on solutions. You’ll practice strategies to move away from unproductive conflict tactics and guide the conversation towards problem-solving.
Finding Common Ground
Because mutual respect matters. Learn how to identify shared interests and use objective standards to steer the conversation in a positive direction.
Invent Creative Solutions and Help Others “Save Face”
We believe that every conflict can have a resolution that benefits both sides. You’ll practice inventing creative solutions that allow everyone to walk away feeling heard and respected.
Discover Your Personal Takeaway
At the end of the workshop, you’ll reflect on what you’ve learned and identify one concept or technique that will make the most significant difference in your life.
We believe in being proactive, not reactive. Here’s how you’ll learn to stay ahead of conflicts before they escalate:
When conflict arises, we don’t believe in getting stuck in negativity. We’ll teach you to stay relaxed, recognize tactics, and disconnect from your emotional triggers. You’ll also learn to:
This workshop is about empowerment. Because being heard matters. By the end, you will have practical tools you can apply in any conflict situation. Whether it’s at work, at home, or with friends, you’ll know how to maintain your composure, guide conversations toward solutions, and create positive outcomes.
Book Today
Don’t wait for the next conflict to knock you off balance. Join us for this workshop and take control of your communication and conflict resolution skills today. Because every conversation—especially the tough ones—deserves a positive outcome.
Duration: 1-Day Workshop
Delivery Method
Cost:
$6000 USD/per day
Travel:
Additional costs may apply for face-to-face workshops.
Terms
Customized Training Program Lengths Available: One-Day
This one-day skill-building workshop is designed to provide a six step strategy for preventing, managing, and resolving conflicts resulting from regulatory enforcement actions. The workshop uses interactive exercises, case studies and simulations to give the participants an opportunity to apply each step to real-job conflict situations.
Participants discuss their concerns and remedies regarding current conflicts; explain six steps in preventing, managing, and resolving conflict; explain the various underlying causes of conflict; practice active listening responses; assess three negotiation tactics; list ways to stay calm in a conflict situation; practice strategies to refocus tactics back toward problem solving; practice identifying mutual interests and objective standards; practice inventing options and helping the other person in the conflict save face; and
report one concept or technique of value to them.
Contact us if you are interested in more information on this workshop, or would like to schedule it.
Unlocking Potential Through
Tailored Training Solutions
Get New Blog Posts in Your Inbox Weekly.
