Customized Training Program Lengths Available: One-Day
This one-day skill-building participant-centered workshop is designed to help individuals who want to improve their ability to manage conflict. It will provide information and practice with the positive and negative attributes of conflict, as well as the appropriate and inappropriate use of the five different conflict management strategies. A four-step approach to conflict management will be introduced: (1) define the situation, (2) depersonalize the interaction, (3) identify the real problem, and (4) build on mutual interests. The participants will have an opportunity to apply the four-step approach and experiment with different conflict management strategies in a simulated conflict situation.
Contact us if you are interested in more information on this workshop, or would like to schedule it.
