Customized Training Program Lengths Available: One-Day
This one-day skill-building participant-centered workshop is designed to assist employees and managers in improving their ability to actively listen on the job. It will provide information regarding the characteristics of good listeners and active listening skills. It involves interactive exercises that give the participants an opportunity to analyze and improve their poor listening habits and identify techniques to ensure that their communication needs are met so that they minimize their inclination not to listen.
The workshop includes an analysis of irritating listening habits to determine the benefit and consequences of those behaviors, as well as case situations and role playing to provide practice in applying active listening techniques.
Contact us if you are interested in more information on this workshop, or would like to schedule it.
