Accentuating the Positive through Constructive Controversy​

This one-day skill-building participant-centered workshop uses interactive exercises to help the participants: recognize that conflict is essential to creativity, assess the pros and cons of five conflict management options; determine whether or not their characteristic response to conflict is appropriate and effective; review the four steps to constructive conflict management; assess the impact of prior conditioning on managing conflict; apply three problem finding techniques to determine the root cause of a conflict; identify the mutual interests of the parties to a conflict situation; and generate options for mutual gain.