“Management is about arranging and telling. Leadership is about nurturing and enhancing.” Tom Peters
We want employees to be engaged and effective in their jobs. Engaged employees mean better morale and increased productivity, which mean increased profitability.
We know that how, when and what managers communicate to their employees have a significant impact on employee performance.
A recent Gallup report, State of the American Manager: Analytics and Advice for Leaders, found that “engagement is highest among employees who have some form (face to face, phone or digital) of daily communication with their managers…The best managers make a concerted effort to know their employees and help them feel comfortable about talking about any subject, whether it is work related or … Read the rest
“Three people were at work on a construction site. All were doing the same job, but when each was asked what the job was, the answers varied. Breaking rocks, the first replied. Earning my living, the second said. Helping to build a cathedral, said the third.” Peter Schultz
If a business wants to be effective in this (or any other) economy, the key is to make sure employees can be as productive as possible. This can be accomplished by helping employees feel valued and important, as well as helping them see the big picture.
Why should businesses help employees feel important?
An employee who feels valued and important is much more likely to come to the job with pride and … Read the rest
“Give us the tools, and we will finish the job.” Winston Churchill
If a business wants to be effective in this (or any other) economy, the key is to make sure employees can be as productive as possible. This can be accomplished by: giving them what they need to be successful, and removing system barriers to employee performance.
What do employees need to be productive?
The quality management guru W. Edwards Deming said: “Eighty-five percent of an employee’s ability to perform successfully on the job depends upon the system.” By the system, he meant the policies and procedures, management style and resources of the organization.
For effective performance, employees need: clear direction, reasonable expectations, timely training, constructive feedback, good work … Read the rest