I blame it on the approach that many college professors still model. If lecture is good enough for higher education, then many business owners and managers assume that lecture is good enough for their employee training. But as we know, “good enough”is not necessarily the most cost-effective use of training dollars, because there is a lot of learning slippage that occurs.
When a company is interested in training on any topic, I like to meet with the owners or managers to discuss their desired results. When their employees walk out of the training, what does management want them to think or do differently? Sometimes the desired results are attitudinal changes and at other times the focus is on specific skill … Read the rest