“Give us the tools, and we will finish the job.” Winston Churchill
If a business wants to be effective in this (or any other) economy, the key is to make sure employees can be as productive as possible. This can be accomplished by: giving them what they need to be successful, and removing system barriers to employee performance.
What do employees need to be productive?
The quality management guru W. Edwards Deming said: “Eighty-five percent of an employee’s ability to perform successfully on the job depends upon the system.” By the system, he meant the policies and procedures, management style and resources of the organization.
For effective performance, employees need: clear direction, reasonable expectations, timely training, constructive feedback, good work … Read the rest