Tip #320: Non-Empathetic Responses

On April 26, 2010, Posted by , In communication, By ,,,,,, , With Comments Off on Tip #320: Non-Empathetic Responses

Last week, we posed a test of your ability to identify statements that are empathetic responses. The statements in bold print are empathetic.

The remaining statements give reassurance, attempt to educate, disagree and defend, take responsibility for A’s feelings, give advice, assume understanding and talk about B’s feelings, or start by focusing on A’s feelings but then shift to explaining.

1. Person A: “How could I do something so stupid?”
Person B: “Nobody is perfect; you’re too hard on yourself.” [giving reassurance]

2. Person A: “If you ask me, we ought to ship all these immigrants back to where
they came from.”

Person B: “Do you really think that would solve anything?” [attempting to educate]

3. Person A: “You aren’t … Read the rest