- Chaordic: [said of a system, organization or natural process] governed by or combining elements of both chaos and order
- Cognitive bias: the result when heuristics fail to deliver the expected outcome.
- CXO: global business executive
- ESG: environmental, social and governance [related to sustainable socially conscious investing]
- EVP: employee value proposition
- F.I.E.R.C.E.: flexibility, intentionality, emotional intelligence, realness (authenticity), collaboration, engagement [core dimensions
“The chief virtue that language can have is clearness, and nothing detracts from it so much as the use of unfamiliar words.” Hippocrates
“The shorter and the plainer the better.” Beatrix Potter
Plain language is communication your audience can understand the first time they read or hear it. We Government regulations, legal documents and all the documents involved in buying a home are usually very complex. Wouldn’t it be nice if these were written so that we could easily understand them?
Not long ago, a marketing expert noted that the language I use to explain my thoughts is at an academic level. Or, in plain language, I write highbrow. I was surprised. It had never occurred to me that my … Read the rest
“The key to breakthrough problem solving isn’t getting along well. It’s not getting along-well.” Shane Snow
According to Shane Snow in “How to Debate Ideas Productively at Work,” conflict and arguments can be very healthy for an organization. Diverse thinking and disagreements, though uncomfortable, often lead to innovation and breakthrough solutions. This is because cognitive diversity makes a group smarter when everyone is willing to share their expertise and opinions.
However, when conflict occurs, there is a right and a wrong way to debate an issue. He identifies three categories of debates: “The kind where the goal is to persuade people you’re right; the kind where the goal is to look better than your opponent; and the kind where … Read the rest
“In contests of persuasion, counterarguments are typically more powerful than arguments.” Robert Cialdini
According to Cialdini, the superiority of counterarguments “emerges especially when a counterclaim does more than refute a rival’s claim by showing it to be mistaken or misdirected in the particular instance, but does so instead by showing the rival communicator to be an untrustworthy source of information, generally.
Issuing a counterargument demonstrating that an opponent’s argument is not to be believed because its maker is misinformed on the topic will usually succeed on that singular issue. But a counterargument that undermines an opponent’s argument by showing him or her to be dishonest in the matter will normally win that battle plus future battles with the opponent.”… Read the rest
“The communicator who can fasten an audience’s focus onto the favorable elements of an argument raises the chance that the argument will go unchallenged by opposing points of view, which get locked out of attention as a consequence.” Robert Cialdini
According to Cialdini, certain kinds of information combine initial pulling power with staying power. These include what he calls the self-relevant (information about ourselves), the unfinished and the mysterious (both of which magnetize because we need closure).
In considering the self-relevant, he proposes that when recipients get a message that has been tailored specifically for them (by referencing their age, sex or health history) they are more likely to pay attention, find it interesting, take it seriously, … Read the rest
“Certain cues seize our attention vigorously. Those that do so most powerfully are linked to our survival. Sexual and violent stimuli are prime examples because of their connections to our fundamental motivations to reproduce on the one hand and to avoid harm on the other-life and death, literally.” Robert Cialdini
What if you could pre-dispose someone to help you or do what you wanted? Years ago, Robert Cialdini identified six different universal principles of influence: reciprocation, liking, scarcity, authority, social proof, and consistency. And, more recently, a seventh: unity.
However, he has determined that there are preliminary actions you can take to lay the groundwork so that persuasion will be more likely. In his latest book, Pre-Suasion, he identifies … Read the rest