Great customer service is the backbone of regulatory success. When teams understand how their interactions affect others, they foster better quality and consistency in their work.
This workshop helps regulatory control staff see the importance of their role in creating positive experiences.
Picture this: a team member struggling to communicate vital information, leading to confusion and frustration. Now imagine the opposite—a team that knows how to listen, respond, and engage effectively. Identify the impact of poor customer and turning interactions into a opportunites for growth.
This one day workshop is designed to make your staff learn how to blend customer service with regulatory needs, creating a more effective and cohesive environment.
We focus on building a sense of teamwork, ensuring that one department does not undermine another’s efforts. By understanding each other’s policies and procedures, your team will operate more efficiently and effectively.
In the afternoon, participants will take part in a strategic planning session. Here, they will develop quality standards for customer service and intradepartmental teamwork.
Therefore, the staff leave with clear, actionable goals that can implement right away. All session materials will be compiled and shared, allowing for ongoing reflection and improvement.
However, we know that change doesn’t happen overnight. This workshop lays the groundwork for a culture shift, helping your team understand that exceptional service leads to better compliance. As a result, you’ll see not just improved customer interactions but also a stronger, more connected workforce.
Don’t miss this chance to transform your team’s approach to customer service and regulatory control. Your organisation will benefit greatly from this experience. Join us and watch your team thrive!
Duration: 1-Day Workshop
Delivery Method
Cost:
$6000 USD/per day
Travel:
Additional costs may apply for face-to-face workshops.
Terms
Very personable, organized, funny, honest. All-in-all, fantastic!
Excellent handling of a group which could have become very difficult to handle.
Each person was equally treated, recognized and respected. Deb had a great sense of humor and sensitivity to how the group was feeling.
She is a person who makes you challenge yourself.
The activities brought home how difficult we make life for the businesses we regulate. And what we can do better to make it easier for them.
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