Tip #881: Developing Conversational Capacity

This Tip is about how managers can develop conversational capacity to handle difficult and challenging conversations.

I recently attended an excellent webinar with Craig Weber titled: Conversations about Change: Increasing Your Conversational Capacity. He is the author of two books: Conversational Capacity and Influence in Action. Weber emphasized how important non-defensive communication skills are for managers, particularly in difficult conversations.

Conversational Capacity

“Conversational capacity” is “the ability of a person or team to engage in open, balanced, non-defensive dialogue about difficult subjects and in challenging circumstances.” The goal is to achieve the “sweet spot” where candor and curiosity are balanced, even under pressure.

We know that this is missing when there are undiscussable issues or unproductively discussable issues. Building this capacity requires a new awareness, mindset, and skillset.

Awareness

We first need to be aware if we are approaching a difficult conversation by either minimizing the issue or trying to win the discussion. If we want to make good decisions, we cannot let our fears or egos get in the way.

Mindset

We need to approach these conversations as learning opportunities. We should want to have a productive dialogue. This is where views are openly and honestly expressed and clarifying questions are asked in a respectful manner.

Skillset

A productive dialogue requires four skills. Directly stating our position and explaining our thinking demonstrates our candor. Testing our view and inquiring into the others’ views demonstrates our curiosity.

Conversational Capacity is Fundamental

Weber suggests that managers and teams require high conversational capacity. They need to be able to hold conversations and make informed decisions about current difficult-to-discuss issues, such as post-pandemic work changes and diversity, equity, and inclusion.

Misunderstandings, conflicts, or unmet expectations are inevitable. These conversations should be non-defensive dialogues.  They should balance candor and curiosity  and take resulting actions and decisions that are well-informed and understood by all parties.

Question: Do you agree that a balance of candor and curiosity will make it easier to have difficult conversations?

If you would like to develop your conversational capacity, please book a call to discuss an Advanced Communication Skills program. https://laurelandassociates.com/contact/

May your learning be sweet- and safe.

Deborah

#trainingdevelopment #workplacelearning #conversationalcapacity

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