What’s the missing piece in your employee engagement strategy?
Gallup’s research recently expanded to include four additional elements that complete the engagement puzzle.
These final pieces focus on respect, wellbeing, feedback, and customer promise – elements that have become increasingly crucial in today’s workplace.
The Power of Respect
“At work, I am treated with respect” isn’t just about feeling good – it’s about creating a culture where employees can thrive.
In workplaces where respect is the norm:
- Employees are more likely to stay
- Innovation flourishes
- Collaboration increases naturally
- Psychological safety becomes the standard
Wellbeing as a Business Strategy
When organizations demonstrate care for employee wellbeing, they’re investing in their future.
The statement “My organization cares about my overall wellbeing” reflects:
- Reduced healthcare costs
- Lower burnout rates
- Increased productivity
- Better work-life balance
The Feedback Factor
“I have received meaningful feedback in the last week” represents a crucial aspect of employee development.
Regular, meaningful feedback leads to:
- Improved performance
- Greater job satisfaction
- Clearer career direction
- Enhanced skill development
Customer Promise Alignment
The final element, “My organization always delivers on the promises we make to customers,” connects employee engagement directly to customer satisfaction.
When employees believe in their organization’s customer commitment:
- Customer loyalty increases
- Employee pride strengthens
- Brand reputation improves
- Revenue growth follows
Conclusion
These four additional elements complete Gallup’s comprehensive view of employee engagement.
They represent the evolution of workplace expectations and the growing understanding that engagement isn’t just about job satisfaction – it’s about creating a holistic environment where employees and businesses can thrive together.
Call to Action
Review your organization’s approach to these four elements. Create a respect-first culture, implement wellbeing initiatives, establish regular feedback systems, and ensure your team understands and believes in your customer promises. Start by choosing one area to focus on and develop an action plan for improvement.
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