Tip #626:  When an Overview is NOT an Overview

On June 20, 2016, Posted by , In curriculum design, By ,,,,,,, , With Comments Off on Tip #626:  When an Overview is NOT an Overview

“Once you get the right image, the details aren’t that important.” Abbie Hoffman

According to Cambridge Dictionaries Online, “overview” is defined as “a short description of something that provides general information but no details.” Vocabulary.com further defines “overview” as “a general summary of something. An overview gives the big picture, while leaving out the minor details.”

I am currently revising a three-hour lesson plan for a client that they have termed an “overview.” The content is studded with details that range from general procedures to specific forms, time frames and deadlines.

The client wants new hires to be aware of program activities that occur upstream of their job assignments. The new hires will not be involved in the conduct of … Read the rest

Tip #615:  New Supervisor Training

On April 4, 2016, Posted by , In curriculum design, By ,, , With Comments Off on Tip #615:  New Supervisor Training

“The trouble with learning from experience is that you never graduate.”  Doug Larson

 I have been working with an agency that promotes staff into supervisory positions and also hires supervisors from outside of the agency.

The external hires typically have supervisory experience, but are unfamiliar with the specifics of the agency’s culture, management style, policies and procedures. The staff promoted from within have agency-specific knowledge and experience, but lack any training as supervisors.

The dilemma is that both groups of new supervisors meet together in a year-long new supervisor training program.

In the past, each monthly meeting has focused on building specific supervisory skills, such as interpersonal communication, performance management, time management, and having difficult conversations.

The promoted supervisors … Read the rest

Tip #605: If They “Won’t Have a Clue”

On January 25, 2016, Posted by , In curriculum design, By , , With Comments Off on Tip #605: If They “Won’t Have a Clue”

“Before I came here, I was confused about this subject. Having listened to your lecture, I am still confused — but on a higher level.”  Enrico Fermi

“A few steps back is sometimes needed to find clarity in the confusion.” April Mae Monterrosa

I had an unsettling conversation with a client today when we discussed curriculum. The purpose of the training program is to introduce participants to specific standards and train them how to apply those standards.

I had proposed an application activity. However, the client responded that “they won’t have a clue” so it would be better to simply gloss over the topic.

When I inquired why they “won’t have a clue,” he said this was due to the … Read the rest

Tip #574: Train the Trainer for Two Participants

On June 22, 2015, Posted by , In presentation, By ,,, , With Comments Off on Tip #574: Train the Trainer for Two Participants

“No matter how small and unimportant what we are doing may seem, if we do it well, it may soon become the step that will lead us to better things.” Channing Pollock

I recently had the challenge of conducting a train the trainer program for two participants.

I feared that the learning experience would be less rich than it would be with a larger group. Much of the learning in any training program occurs during interactions between participants, both during the training and during breaks. Larger groups also generate much more dynamic energy than two individuals can possibly generate.

The small group would limit the number of perspectives that could be shared and the interpersonal learning that could occur. When … Read the rest