“The key to breakthrough problem solving isn’t getting along well. It’s not getting along-well.” Shane Snow
According to Shane Snow in “How to Debate Ideas Productively at Work,” conflict and arguments can be very healthy for an organization. Diverse thinking and disagreements, though uncomfortable, often lead to innovation and breakthrough solutions. This is because cognitive diversity makes a group smarter when everyone is willing to share their expertise and opinions.
However, when conflict occurs, there is a right and a wrong way to debate an issue. He identifies three categories of debates: “The kind where the goal is to persuade people you’re right; the kind where the goal is to look better than your opponent; and the kind where … Read the rest