“When solving problems, dig at the roots instead of just hacking at the leaves.”
Anthony J. D’Angelo
Training is not a panacea. Yet training is frequently treated like the kitchen drawer that accumulates all of the miscellaneous items that no one wants to take the time to sort through and put away properly. There seems to be the notion that, when in doubt, schedule a training session.
However, there are many things wrong with this approach to training. It is important to take the time to investigate the reason for the training request. If we don’t, we run the risk of training the wrong people in the wrong content at the wrong time. This is not only a … Read the rest