Tip #66: Managing Difficult Participants- The Fighter or Arguer

On April 23, 2005, Posted by , In presentation, By ,,, , With Comments Off on Tip #66: Managing Difficult Participants- The Fighter or Arguer

Difficult Behavior: Is quick to find fault with the material or instructor. Picks apart statements in an inappropriate way. Often is angry, but will not come out and admit or explain the anger.

Special Note: Some people have an argumentative style, or like to devil’s advocate to ensure a lively debate. Their motivation and behavior is not fueled by anger or deep frustration. As a result, they are more easily brought back into the fold through the milder actions suggested below.

What a Trainer Can Do:
In front of the group: If it is an attack on the topic:

  • Keep cool- you can never win an argument.
  • Acknowledge the level of passion and ask for the reason behind
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