Tip #615:  New Supervisor Training

On April 4, 2016, Posted by , In curriculum design, By ,, , With Comments Off on Tip #615:  New Supervisor Training

“The trouble with learning from experience is that you never graduate.”  Doug Larson

 I have been working with an agency that promotes staff into supervisory positions and also hires supervisors from outside of the agency.

The external hires typically have supervisory experience, but are unfamiliar with the specifics of the agency’s culture, management style, policies and procedures. The staff promoted from within have agency-specific knowledge and experience, but lack any training as supervisors.

The dilemma is that both groups of new supervisors meet together in a year-long new supervisor training program.

In the past, each monthly meeting has focused on building specific supervisory skills, such as interpersonal communication, performance management, time management, and having difficult conversations.

The promoted supervisors … Read the rest

Tip #584: Just in Time Systems Training

On August 31, 2015, Posted by , In curriculum design, By ,,, , With Comments Off on Tip #584: Just in Time Systems Training

Enlightenment must come little by little- otherwise it would overwhelm.” Idries Shah

Your organization probably has proprietary information systems that some of your employees need to use to perform their work. So, when new hires enter your organization, they need to learn about those systems. They need to learn first, that they exist. They need to learn what they would use each system to do. Then they need to learn: how to locate and log onto each system, how each system is organized, how to navigate through each system, and how to use each system properly. Finally, they need to practice using each system to build their proficiency.

If there is a large number of proprietary information systems that … Read the rest

Tip #572:  Recognizing When to Let a Good Idea Go

On June 8, 2015, Posted by , In learning, By ,,,,, , With Comments Off on Tip #572:  Recognizing When to Let a Good Idea Go

“The first rule of holes: when you’re in one, stop digging.” Molly Ivins

A few years ago, I worked with subject matter experts in a state transportation agency to redesign their new employee orientation program. The Division of Motor Vehicles (DMV) had three different bureaus, and new hires for all of the bureaus attended the same program.

The program was two days. We wanted to reinforce the idea that the three bureaus were all part of the same team, Team DMV, so we thought of ways to motivate the attendees to get to know employees in other bureaus.

We decided to assign seating so that the new hires got to sit and work with employees from different bureaus.

I created … Read the rest

Tip #267: Creating a Learning Community #2

On March 11, 2009, Posted by , In learning activities, By ,,,,, , With Comments Off on Tip #267: Creating a Learning Community #2

In a recent workshop, Wanda Sloan, HR Diversity/Staff Development Specialist at Blackhawk Technical College, asked an intriguing question: How can we create a learning community in a workshop? Our excellent group came up with five techniques that we have used. My task is to share them with you. (And I know if I forget something important, Shirley, David, Wanda or Anna will let me know!)

There are three simple ways to build and reinforce connections among learners. I call them simple because they don’t require any real planning, preparation, or materials. We discussed these in last week’s Tip.

There are two ways to build and reinforce connections among learners that are very colorful and require some planning, preparation, and materialsRead the rest

Tip #266: Creating a Learning Community #1

On March 10, 2009, Posted by , In learning activities, By ,,,, , With Comments Off on Tip #266: Creating a Learning Community #1

In a recent workshop, Wanda Sloan, HR Diversity/Staff Development Specialist at Blackhawk Technical College, asked an intriguing question: How can we create a learning community in a workshop?Our excellent group came up with five techniques that we have used. My task is to share them with you. (And I know if I forget something important, Shirley, David, Wanda or Anna will let me know!)

There are three simple ways to build and reinforce connections among learners. I call them simple because they don’t require any real planning, preparation, or materials. We’ll discuss those in today’s Tip.

There are two other ways that are very colorful and do require some planning, preparation, and materials. We’ll discuss those in the next Tip.… Read the rest

Tip #116: Employee Orientation

On April 29, 2006, Posted by , In curriculum design, By , , With Comments Off on Tip #116: Employee Orientation

When an organization experiences a merger or when divisions within that organization need to intermesh, both seasoned as well as new employees may require an orientation to the new situation. Not only do they need to understand the new interrelationships, they also need to understand the separate functions and services provided by the contributing organizational components.

In 1999, the Wisconsin Department of Transportation determined that three divisions had an integral relationship that needed to be made clear to new employees. As a result of the needs assessment, a two day program was created by a wonderfully creative team of representatives from each of the three divisions. Here are the learning objectives and the activities for the afternoon of the second … Read the rest