“Things are not always as they seem; the first appearance deceives many.“ Phaedrus
An agency for which I do some consulting recently became aware that there was some repetition of content and activities in the various training programs given to new supervisors.
This overlap had most probably occurred for years. It only came to light when, due to a serendipity of scheduling, a new supervisor experienced and then articulated his concern about what he perceived to be duplication.
The agency took this matter seriously and engaged me to review the four different programs that new supervisors were expected to attend.
It became clear that there was some duplication and there were also recurrences that could be perceived as … Read the rest