“The essence of dialogue is an inquiry that surfaces ideas, perceptions and understanding that people do not already have.” William Isaacs
One very basic communication model states that communication requires three basic elements: the sender (speaker), the receiver (listener), and the message.
However, according to David Kantor there are four roles that a person can take in any conversation. In Kantor’s Four Player Model, these roles include the Mover, the Follower, the Opposer and the Bystander.
Productive communications require the active participation of all four roles, whether we are holding an internal dialogue or are in dialogue with a group of people.
- The Mover initiates ideas and offers direction. This works best if the Mover speaks authentically and encourages
“I like criticism, but it must be my way.” Mark Twain
There are occasions when supervisors need to give critical performance feedback to an employee. This is often an unpleasant if necessary meeting. However, critical performance feedback does not have to be difficult or uncomfortable for either the supervisor or the employee. The secret? The supervisor needs to co-opt the employee and, within clear parameters, make the employee responsible for proposing how the poor performance will be remedied.
No one likes to be scolded or told they have imperfections. In fact, when supervisors give a critical monologue instead of engaging the employee in a constructive dialogue, it is no wonder that the employee often resorts to childish behavior. Instead, supervisors … Read the rest
“Criticism should be a casual conversation.“ W. H. Auden
A win/win problem-solving model for providing constructive criticism can be used to effectively discuss and resolve disagreements in coaching, performance appraisal, conflict resolution, and general feedback sessions. This model is particularly effective for individuals who are uncomfortable expressing conflict, criticism, or anger.
There are three major reasons for the effectiveness of the following win/win problem-solving model. First, it begins with a supportive statement, which makes it easier to initiate the conversation. Second, it establishes a mutual problem- solving dialogue, which is a more comfortable form of communication. Third, it places the focus on the problem, which directs it away from the individuals involved.
1. Begin with a supportive or neutral … Read the rest