Tip #658: Four Roles Necessary for Productive Communication

On February 14, 2017, Posted by , In communication, By ,, , With Comments Off on Tip #658: Four Roles Necessary for Productive Communication

“The essence of dialogue is an inquiry that surfaces ideas, perceptions and understanding that people do not already have.”  William Isaacs

One very basic communication model states that communication requires three basic elements: the sender (speaker), the receiver (listener), and the message.

However, according to David Kantor there are four roles that a person can take in any conversation. In Kantor’s Four Player Model, these roles include the Mover, the Follower, the Opposer and the Bystander.

Productive communications require the active participation of all four roles, whether we are holding an internal dialogue or are in dialogue with a group of people.

  1. The Mover initiates ideas and offers direction. This works best if the Mover speaks authentically and encourages
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Tip #376: How to Provide Constructive Criticism

On May 11, 2011, Posted by , In communication, By ,,,,,,, , With Comments Off on Tip #376: How to Provide Constructive Criticism

“Criticism should be a casual conversation. W. H. Auden

A win/win problem-solving model for providing constructive criticism can be used to effectively discuss and resolve disagreements in coaching, performance appraisal, conflict resolution, and general feedback sessions. This model is particularly effective for individuals who are uncomfortable expressing conflict, criticism, or anger.

There are three major reasons for the effectiveness of the following win/win problem-solving model. First, it begins with a supportive statement, which makes it easier to initiate the conversation. Second, it establishes a mutual problem- solving dialogue, which is a more comfortable form of communication. Third, it places the focus on the problem, which directs it away from the individuals involved.

1. Begin with a supportive or neutral Read the rest