“He has a right to criticize who has a heart to help.” Abraham Lincoln
In the past, I have not eagerly awaited critical feedback from training participants. Instead, I’ve learned to, mostly, suspend judgment and read less than admiring evaluations with as little defensiveness as possible. Of course, a lot of participant feedback is constructive and welcome. Other feedback is somewhat less so- and more difficult to receive and address, if any address is possible or warranted.
This week, I had the opportunity to get kind but candid evaluations in real time as a pilot training session progressed. The participants provided astute insight into what was working and what needed to work better. It was a relief to know both.… Read the rest
“I like criticism, but it must be my way.” Mark Twain
There are occasions when supervisors need to give critical performance feedback to an employee. This is often an unpleasant if necessary meeting. However, critical performance feedback does not have to be difficult or uncomfortable for either the supervisor or the employee. The secret? The supervisor needs to co-opt the employee and, within clear parameters, make the employee responsible for proposing how the poor performance will be remedied.
No one likes to be scolded or told they have imperfections. In fact, when supervisors give a critical monologue instead of engaging the employee in a constructive dialogue, it is no wonder that the employee often resorts to childish behavior. Instead, supervisors … Read the rest