There is a myth that it doesn’t really matter what a training room is like or how participants are treated, because people will learn what they need to learn. I disagree. I believe that unless participants are treated with respect, which means that sincere efforts are made to address both their physical and emotional needs with courtesy and care, they are much less likely to learn or to retain anything they learned. The reason for this is very simple. If they don’t feel that anyone cares about them, why should they care?
I think that a learning environment becomes “comfortable”when the trainer, through both word and deed, shows the participants that they are important.
This Tip focuses on how to … Read the rest