The key difference between conducting a webinar and conducting a classroom session is the lack of face-to-face interaction. A webinar presenter seems more like a meeting facilitator than an instructor, based on my admittedly minimal experience. It requires patience and good humor to tolerate and manage the time delays around telephone and online discussion. The synergy of group interaction is difficult to develop, because of the need for the participants to take turns speaking. Because this is still a new technology to many people, they tend to be understanding and willing to wait their turn.
You need to be very proactive and directive in asking for what you need from the participants and giving them the opportunity and time to … Read the rest