“Mistakes are a fact of life. It is the response to error that counts.” Nikki Giovanni
Trainers generally get feedback from their program participants at the end of a session when the participants are asked to complete a written evaluation sheet. No one really enjoys being criticized, especially when great effort has been made to do something as effectively as possible. It is also unpleasant to be blindsided by negative comments when the trainer has believed the training went well. Avoiding these three mistakes should make the evaluation process more manageable and less upsetting.
Mistake #1: Not creating a learning contract with the participants.
A learning contract is a verbal commitment to let the trainer know (privately) as soon … Read the rest