Tip #345: Avoid Six Mistakes in Handling Unhappy Participants

On October 18, 2010, Posted by , In trainers, By ,, , With Comments Off on Tip #345: Avoid Six Mistakes in Handling Unhappy Participants

“It has been said that man is a rational animal. All my life I have been searching for evidence which could support this.” Bertrand Russell

There are many reasons why participants in a training program may be unhappy and voice or act out their displeasure during the training session. They may not like the topic, the learning activities, the trainer, the timing or location of the training, the other participants, or the very fact that they are in the training. In addition, they may just be having a bad day, drawing issues into the training room that have more to do with their lives or their work rather than with the training itself.

There are six mistakes that a trainer … Read the rest