How do you get the audience on your side?
It helps to have a sense of humor about yourself and the situation. I prefer to avoid posing as the expert, because then I feel that everyone will think I’m a ready target! Instead, I prefer to partner with my audience. It never hurts to acknowledge that “the collective expertise in the room far exceeds my own” and then ask for examples or information from the seasoned members of the audience. This will validate them and diplomatically move them into co-facilitator roles.
Ask for and use participant’s names when acknowledging comments or questions or when setting up simulated role playing in which the participants simply loan you their names for the … Read the rest