Tip #585: Which is More Important for New Hires, Knowledge or Attitude?

On September 7, 2015, Posted by , In management and leadership, By ,,,,,,,, , With Comments Off on Tip #585: Which is More Important for New Hires, Knowledge or Attitude?

“Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.” Lou Holtz

I recently read an article about why it is important for training to be designed to focus on attitude, then skill development, and only then on knowledge. This would certainly be a departure from common wisdom in training. However, it is worth considering both from a training perspective and from a human resource perspective when screening job applicants.

Knowledge and skills are concrete and can be measured. Years ago, when I was a human resources professional writing job descriptions and designing screening examinations for job applicants, it was important to identify the job duties and the knowledge and skill … Read the rest