• abuse
  • accelerated learning
  • active verbs
  • adapt activities to the available time
  • adapt learning activities for large groups
  • adapt participatory activities for large groups
  • administrative organization
  • admit mistakes
  • adult learning principle
  • advanced leadership institute
  • affinity diagram
  • agenda process wall map
  • ampliication options for facilitating small groups
  • answer interview questions
  • anticipation
  • attitude
  • audience size
  • audiovisuals
  • avoid trainer mistakes
  • binders
  • blaming messages
  • blocked compassion
  • Bloom's Taxonomy
  • brain research
  • brainstorming
  • build in extra time
  • burnout
  • business growth
  • candles
  • case study
  • celebration circle
  • change
  • change initiative
  • change management
  • check AV equipment
  • check marking pens
  • children
  • choosing learning activities
  • class audits
  • classroom management
  • classroom training
  • clear action-oriented requests
  • close training session
  • code of conduct
  • cognitive load
  • comic strips in av
  • common ground questions
  • communication
  • community college
  • compassionate communication
  • conflict management
  • constructive criticism
  • constructive dialogue
  • content mistakes
  • courage
  • craft organization
  • critical conversation
  • critical evaluation
  • Croatia
  • crossword puzzle
  • curriculum design
  • customer service
  • customer-centered
  • debriefing activities
  • decisions
  • delegation
  • demonstration
  • design mistakes
  • difficult participants
  • dignify jobs
  • do the best you can
  • Dr. Deming
  • dry topics
  • effective trainers
  • effective training
  • Elderhostel
  • emotional liberation
  • emotional slavery
  • empathy
  • employee emotional needs during change
  • employee productivity
  • employee turnover
  • encore career
  • energizers
  • engage learners
  • enrich learning situations
  • entrapment
  • entrepreneur
  • evaluation mistakes
  • evidence-based
  • examples
  • Exploritas
  • express feelings
  • facilitate
  • facilitate large groups
  • facilitation mistakes
  • facilitators
  • fading
  • fatigue
  • flip charts
  • fourth level education
  • free tuition for seniors
  • frequent breaks
  • gender subversion
  • generosity
  • George Soros
  • Golden Circle
  • good business
  • good impression
  • grace
  • group facilitation
  • handle disruptive participants
  • hands on activities
  • help participants be more focused
  • highly technical topics
  • hiring interview
  • hiring steps
  • hope
  • humor
  • humor in training
  • incompetence
  • independent training consultant
  • interpersonal communication skills training
  • interpreting other's actions
  • interview strategy
  • isolation
  • job interview
  • Jordan
  • just-in-time training
  • keep lights on during AV
  • key learning
  • kinesthetic objects
  • leadership training
  • learner competence
  • learner confidence
  • learner participation
  • learner-centered training
  • learning
  • learning activities
  • learning contract
  • learning environment
  • learning institute
  • learning objectives
  • learning process
  • learning styles
  • lesson plan
  • level of learning
  • life management
  • lifelong learning
  • limited training time
  • long-term memory
  • luggage snafu
  • make a difference
  • make boring topic interesting
  • make good impression during interview
  • make participants more alert
  • make participants more comfortable
  • making requests
  • making requests instead of demands
  • management issues
  • manager's role
  • mark up
  • materials checklist
  • mature learner
  • measure learning
  • mistakes when timing activities
  • misuse of training
  • monitor performance
  • moralistic judgment
  • more beginnings and endings
  • multi-day training
  • naysayers
  • negative attitude to training
  • negative participants
  • nightmare
  • nonviolent communication
  • number pages
  • NVC
  • observation without evaluation
  • off-the-shelf training
  • oral relay
  • organizational success
  • overcome adversity
  • overextension
  • pair share
  • paraphrasing
  • participant buy-in
  • participant materials
  • participant resistance
  • participatory activities
  • participatory learning
  • peace
  • performance feedback
  • performance impact
  • performance management
  • planning
  • political
  • poor health
  • pop ups
  • positive difference
  • powerlessness
  • PowerPoint
  • practice
  • preparation
  • presentation
  • prime learners to participate
  • priming employees to learn
  • printing training materials
  • problem-solving
  • problem-solving conversation
  • productivity
  • program feedback
  • promotional organization
  • prompt return from breaks
  • proper use of Power Point
  • quality service
  • questionnaire
  • reading AV
  • receiving empathetically
  • redirect negative attitudes
  • relay race
  • responding to questions
  • role-play
  • room arrangement for large groups
  • satisfy participants
  • self-discovery activity
  • Simon Sinek
  • social networking
  • solo practitioner
  • song
  • specific learning objectives
  • spirit
  • start with "why"
  • steps during change process
  • stop waiting for life to start
  • stress
  • success
  • successful training
  • supervisory involvement in training
  • supervisory training
  • supplementing lecture with AV
  • survive business challenge
  • system barriers
  • table of contents
  • take digital photos of flip charts
  • take responsibility for feelings
  • teachers
  • team mission
  • team operating principles
  • team training
  • teamwork
  • TED
  • three decisions trainers make
  • time limitations
  • timing learning activities
  • timing mistakes when scheduling activiites
  • title pages
  • too much information in training program
  • trainer assumptions
  • trainer characteristics
  • trainer credibility
  • trainer mistakes
  • trainer preparation
  • trainer preparation materials
  • trainer respect
  • trainer's primary mission
  • training activities
  • training benefits
  • training design and delivery
  • training design questions
  • training evaluation
  • Training in Nigeria
  • training logistics
  • training mistakes
  • training needs assessment
  • training participants
  • training preparation
  • training reinforcement
  • training scheduling
  • training travel
  • turn AV off
  • UCLA Mastery Teaching Model
  • Uncategorized
  • understanding
  • use a pointer with AV
  • use of audiovisuals
  • validate concerns
  • value of training
  • vicious cycle
  • walkabout
  • why and change
  • win/win communication
  • worked examples
  • working memory
  • worry
  • wrong participants
  • wrong training focus
  • Tip #322: Avoid the Vicious Cycle of Entrepreneurial Burnout in a Depressed Economy

    “I’m living so far beyond my income that we may almost be said to be living apart.” e.e. cummings

    A depressed economy is very hard on those of us who are solo entrepreneurs. With business slow or nonexistent, our incomes drop to depths we thought we would never see again. It is understandable if we start to burn out. Unfortunately, as we become more worried, depressed and stressed, it is much harder for us to do what we need to do to keep our businesses afloat.

    The vicious cycle begins with a lack of income. In response, we begin to define our necessary operating costs more narrowly. However, most solo entrepreneurs must rely on outside expertise and services. Cutting out some of those services can be highly detrimental to the health of our businesses.

    For example, if we decide not to renew our membership in professional organizations, we may save money initially. However, in the long run, our lost opportunities to network with other members and stay current on the issues in our profession will most definitely cause us to lose money. The contacts, referrals, exposure, and additional expertise are really essential for the growth of our businesses.

    If we decide we can no longer afford professional bookkeeping, accounting, or marketing services, we run the real risk of errors or omissions that may be very costly. Our decision will have also have a detrimental impact on the professionals who provide such services to solo entrepreneurs, because they are often either solo practitioners or small business owners themselves.

    When our income is insufficient, we can easily become overwhelmed with worry. We worry whether we should try to stay in business or instead try to find a job with a larger more established business or organization. We worry if we are using our time wisely when we experiment with different marketing approaches. We worry that we will annoy them if we ask our customers if they might have additional work for us to do. We worry about paying our bills and meeting our obligations.

    This situation can lower our self-esteem. Many entrepreneurs define ourselves on the basis of the work we do and what we accomplish. When work stops coming in and we go for weeks without a tangible professional achievement, our sense of self worth suffers. We start to question our own capabilities and worry that we no longer have what it takes to run a successful business.

    When we have trouble trusting in our own competence, we can fall prey to a sense of futility. We feel trapped in our business, because we doubt that any other employer will want us. We feel trapped by our circumstances, because we doubt our ability to do anything constructive to better them.

    Our lowered self esteem, coupled with our sense of futility, can cause us to isolate ourselves from family, friends, colleagues and customers. We are not able to provide for our family in the manner that we desire, so we avoid talking with them. Our lack of income directly impacts our ability to participate in recreational activities with our friends or colleagues, so we stop calling them. We are ashamed to have them know about our failure.

    As a result, we isolate ourselves from the very people who would be willing and able to provide the support we desperately need. Our family and friends would offer emotional support, if we gave them the chance. Our colleagues could provide professional suggestions and business recommendations, if we brought them into our confidence. We deny ourselves what we most need at such a time- a sounding board and a sense of community and support.

    It is no wonder that our stress spikes. The more stressed we feel, the less we are able to remain professional and effective in our business-related activities and communications. Whether we tend to get highly emotional or completely withdrawn when we are very stressed, the outcome is the same. When we are not very pleasant or we make ourselves inaccessible, people eventually get frustrated and choose to avoid interacting with us. Their avoidance reinforces our negative perception of ourselves and makes us feel even more isolated and abandoned.

    We get angry with ourselves for failing and ending up in this seemingly futile situation. We feel betrayed by our incompetence and inability to help ourselves. We also feel betrayed by family, friends and colleagues because they do not persevere in breaking down the barriers we ourselves erected. We can become profoundly depressed, which deadens our initiative and stifles our ability to pull our businesses and ourselves out of the dumps.

    Our depression makes it very difficult for us to effectively serve the customers we already have or to attract and retain new customers. This in turn negatively affects our income. The vicious cycle of entrepreneurial burnout begins again.

    Don’t allow yourself to get on this burnout track. Do what you can to keep a positive attitude. Remember who you are, what you have accomplished, and what you have to offer. If you have trouble remembering, ask your family, friends and colleagues. They can certainly remind you.

    Nothing lasts forever, including a depressed economy. Stay conscious of your situation, but not paralyzed by it. Set a plan in place.

    Update your resume, in case you want to seek part time or even full time work with another employer. You may never choose to use it, but it’s nice to have one handy should an opportunity arise. Updating your resume is also a great way to validate yourself and your achievements.

    Review your income streams and focus on what brings you the most income for the least effort. Cease unnecessary effort that generates little return.

    Instead of cutting necessary professional services, see if you can barter skills that those businesses might need.

    Broaden your scope or approach to doing business. Consider e-trade. Write articles and speak at professional events to market your business.

    Don’t hide. Instead, become even more active in professional organizations and community activities. Who knows what the next formal or informal networking occasion may bring in terms of referrals and new business.

    Keep your community of support close- and trust that they will want to be part of your journey, whether it is smooth or rocky.

    Look for creative ways to succeed rather than giving in and giving up. It is your business and your life. You choose.

    To help those of us who are highly stressed or facing burnout, I have posted a white paper on Hot Tips for Good Mental Health on my website at http://www.laurelandassociates.com.

    In next week’s Tip, we will turn to a more uplifting topic better suited to a beautiful spring.

    May your learning be sweet.

    Tip #320: Avoiding Burnout that Begins With a Sense of Isolation

    Last week, we posed a test of your ability to identify statements that are empathetic responses. The statements in bold print are empathetic.

    The remaining statements give reassurance, attempt to educate, disagree and defend, take responsibility for A’s feelings, give advice, assume understanding and talk about B’s feelings, or start by focusing on A’s feelings but then shift to explaining.

    1. Person A: “How could I do something so stupid?”
    Person B: “Nobody is perfect; you’re too hard on yourself.” [giving reassurance]

    2. Person A: “If you ask me, we ought to ship all these immigrants back to where
    they came from.”

    Person B: “Do you really think that would solve anything?” [attempting to educate]

    3. Person A: “You aren’t God!”
    Person B: “Are you feeling frustrated because you would like me to admit that
    there can be other ways of interpreting this matter?”

    4. Person A: “I think that you take me for granted. I wonder how you would manage
    without me.”

    Person B: “That’s not true! I don’t take you for granted!” [disagreeing and
    defending]

    5. Person A: “How could you say a thing like that to me?”
    Person B: “Are you feeling hurt because I said this?” [taking responsibility for
    A’s feelings]

    6. Person A: “I’m furious with my husband. He’s never around when I need him.”
    Person B: “You think he should be around more than he is?”

    [Dr. Rosenberg would prefer: “So, you’re feeling furious because you would like him to be around more than he is?”- because it focuses on feelings and needs rather than thoughts]

    7. Person A: “I’m disgusted with how heavy I’m getting.”
    Person B: “Perhaps jogging would help.” [giving advice (I’m sure all the women
    got this one!)]

    8. Person A: “I’ve been a nervous wreck planning for my daughter’s wedding.
    Her fiancé’s family is not helping. About every day they change their
    minds about the kind of wedding they would like.”

    Person B: “So you’re feeling nervous about how to make arrangements and would
    appreciate it if your future in-laws could be more aware of the
    complications their indecision creates for you?”

    9. Person A: “When my relatives come without letting me know ahead of time, I feel
    invaded. It reminds me of how my parents used to disregard my needs
    and would plan things for me.”

    Person B: “I know just how you feel. I used to feel that way, too.” [assuming
    understanding then talking about B’s own feelings]

    10. Person A: “I’m disappointed with your performance. I would have liked your
    department to double your production last month.”

    Person B: “I understand that you are disappointed, but we have had many
    absences due to illness.” [starting by focusing on A’s feelings but
    then shifting to explaining]

    Tip #320: Avoiding Burnout that Begins With a Sense of Isolation

    “The price for independence is often isolation and solitude.” Steve Schmidt

    I realize that I promised another Tip on Nonviolent Communication this week, but I really think we’ve done enough on this. It’s well past time to move on to another subject.

    It is spring here in Madison, Wisconsin. Spring is a time of rebirth. Hopefully, the economy is picking up and we are all feeling more on top of our work and our lives. So this week’s topic may seem strange to you.

    But for those of us who are sole practitioners, who have been struggling to stay afloat, burnout is a real possibility.

    There are three tracks that lead to the stress and the feeling of powerlessness that create extreme exhaustion, otherwise known as burnout. The first track begins with isolation. This Tip looks at the steps along that track and what you can do to help yourself before you get burnt out.

    Solo practitioners are on their own. They often have no one with which to discuss business issues or share challenges or serve as a sounding board for new ideas. A solution to isolation is to schedule connection with other people: arrange frequent meetings with colleagues, attend professional association meetings, join internet groups, create a telephone partnership, etc.

    Isolation leads to a real lack of support. If you are on your own, there is no one there to take over tasks or provide words of encouragement. Many solo practitioners try to do everything themselves and quickly become overwhelmed. A solution to a lack of support is to identify what you do well and delegate the rest to professionals who have the necessary expertise. You can either trade expertise with another solo practitioner or bite the bullet and pay for expert assistance.

    Isolation and a lack of support can lead to a lack of recognition. We’re not talking academy awards here. It is a simple facet of human nature that we like to be recognized for what we do. This is particularly true when we are working day and night, with little to show for our efforts. We want to be recognized for the sacrifices we make in order for our business to succeed. A solution to a lack of recognition is to create a mutual recognition partnership with one or more solo practitioners. Who better than someone in the same situation can truly comprehend what it takes to build and maintain a business.

    A lack of recognition leads directly to a lack of appreciation. When we can’t see any tangible accomplishments, or our brief successes get buried under mountains of new tasks and deadlines, it would be nice to have someone who appreciates us and validates our value. A solution to a lack of appreciation is finding someone who is sympathetic and willing to be a cheerleader. It might help to meet weekly with peers and create a ritual wherein everyone has a chance to identify the progress they have made, the challenges they have met, or the successes they have achieved.

    When we are isolated, lack support, lack recognition and lack appreciation, it is easy to simply stop growing as a person. Worn down by obligations without end, we are in a survival mode at this point. We have no time or energy to devote to personal growth. A solution to a lack of personal growth is to make a commitment to ensure some balance in our lives. All work and no play results in a very dull person. We need to realize that we will be much better at our work if we take time to learn and try new ideas, techniques, or experiences that are not business-related.

    When work is our entire world and there is no relief in sight, it is easy to feel a sense of entrapment. There is a reason that the metaphor for unrelenting work is a rat race, particularly rats running in a maze. We see no way out of our obligations, pressures, and expectations. We start to repress our anxiety and our growing anger- at ourselves and the situation in which we find ourselves. A solution to a sense of entrapment is to remember that we have choices. We do not have to work day and night. We can set or negotiate more reasonable deadlines. We can remember that there is more to life and choose to take time to enjoy it.

    The sense of entrapment easily leads to stress. Without some release, our anxiety and tension can grow until it literally brings us to a breaking point. Our health gets compromised, because we frequently deny ourselves adequate rest, relaxation, or even nutrition. The caffeine and sugar we depend on to keep going when we are absolutely exhausted give us only brief highs and much longer lows. We literally have no resilience. A solution to stress is to recognize it and build some balance into our lives to repair our emotional, physical and spiritual health. Then rather than agonizing and worrying about things, we need to look for workable solutions.

    Burnout that begins with isolation and follows this track will end in a feeling of powerlessness. This is a deeply depressive place that sees no light or hope of rescue or relief. We firmly believe that there is nothing we can do to help ourselves. We are buffeted by the economy and our competition; stymied by our inability to gain clients or sell products; overwhelmed by new technology and social media; too exhausted to do anything more or learn anything new. All we want to do is curl up and die.

    A solution to this feeling of powerlessness is again to recognize that we have choices. The very first choice when we reach this terrible state of being is to get professional help. We need help to understand the choices (what they were and why we made them) that got us to this point. We also need help to be able to make the choice to take the necessary time to rest and heal.

    Once we are burnt out, we have nothing to offer ourselves or anyone else. It is virtually impossible to run a healthy business or live a healthy life when we are so devastated and exhausted. So let’s not get to this point! If you find yourself anywhere along this track, step off of it and take constructive action to eliminate or address the potential burnout pitfalls.

    To help those of us who are highly stressed or facing burnout, I have posted a white paper on Hot Tips for Good Mental Health on my website at http://www.laurelandassociates.com.

    In next week’s Tip, we will look at the second track to burnout that begins with worry.

    May your learning be sweet.